Frequently Asked Questions
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“How can I get tutoring help?” “Is the Library open?” “How do I sign up for a payment plan?” are some of the questions students ask daily. If PioneerChat doesn't’t have an answer, a human helper will review it.
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PioneerChat will also send you messages throughout the semester about upcoming dates, important announcements, surveys, and services to keep you connected to campus life.
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A welcome message sent to your mobile phone will grant you access. From then on, you can interact using the same phone number from the initial text.
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Only approved staff can see your PioneerChat messages so they can provide further support if needed.
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Yes! We take data security very seriously. It is also forbidden from selling any information to advertisers or any other third parties.
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You can opt-out from PioneerChat at anytime texting #pause or #stop.
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If you update your mobile phone number, please email pioneerchat@csueastbay.edu and let us know your new contact. We will send you a new welcome message shortly.
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Text messages to PioneerChat are the same as any other text you send to a friend. If your service plan doesn't’t include unlimited texting, take this into consideration when using PioneerChat.